Our Privacy Policy

The following privacy policy is effective from 25 May 2018:

1. Introduction
This privacy notice explains exactly how we collect and process your personal data from your use of our site mallorcacycleshuttle.com. By providing us with your data, you warrant to us that you are over 13 years of age.

Full contact details:

Full name of legal entities: Mallorca Cycle Shuttle and Mallorca Bicycle Rescue

Email address: support@mallorcacycleshuttle.com

Postal address: Mallorca Cycle Shuttle. Caller Fuster 36 A Polígono, Pollença 07440

It helps us deliver a better service if the information we have about you is correct and up to date. Please let us know if personal information changes at any time by emailing us right away at info@mallorcacycleshuttle.com.

2. What types of data we collect from you, why we do so, and how we process it.

Personal data covers information that can be used to identify an individual, not including any anonymised data.
It is possible that we might process the following types of personal data:

Communication Data
Including any communication that you send directly to us, either through the contact form on our website, through email, social media messaging, social media posting or any other direct communication. We process this data so we can continue communicating with you, to record and for the establishment, pursuance or defence of legal claims. Our legal reason for this processing is consent and/or our legitimate interests which in this case are to reply to communications sent to us, to keep records and to deal with any legal claims.

User Data
Including data about the way in which you use our website and any online services including any data that you post for publication on our website or through other online services. We process this data to operate and develop our website effectively and ensure the most relevant content can always be provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our legal reason for this type of processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data
Including any data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. Our analytics tracking system records this data and we process it purely to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our legal reason for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data
Including data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is consent and/or our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

​We may use User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Never do we collect any sensitive data about you. Sensitive data means any data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data or criminal convictions and offences.

By law we are required to collect personal data from you, and under the terms of the contract between us it is stated that if you do not provide us with that data when requested, we may not be able to fulfill our side of the contract (e.g, to provide products or services to you). If this happens you will be notified as soon as possible with the reason.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support@mallorcacycleshuttle.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

The only reason that we would ever process your personal data without your consent would be if we are required to by law. We do not carry out automated decision making or any type of automated profiling.

3. How we collect your personal data

Some of your personal data is provided to us by you directly, by filling in forms on our site or by sending us emails. We also might automatically collect certain data from you as you use our website by using cookies and similar technologies. (Please see our cookie policy for more details about this)

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

4. Marketing communications

Our legal reason for processing your personal data is to send you marketing communications (either due to your consent or our legitimate interests – specifically to grow and improve our business).

According to the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

We will always get your consent before we share any of your personal data with any third party for their own marketing purpose. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or or by emailing us at info@mallorcacycleshuttle.com at any time.

If you decide not to receive any marketing communications this does not mean that we will not receive your personal data provided as a result of other transactions, such as purchases.

5. Disclosure of your personal data

We may have to share your personal data with the parties set out below:

Service providers who provide IT, marketing and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

Strictly, we require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our strict instructions.

6. International transfers

Any countries that are outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some of our third party service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by. For countries where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe. Or, if we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. Data Retention

We will only keep your personal data for as long as necessary in order to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To decide what the correct time is to store the data for, we always look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

We are required by law requires us to keep basic information about our customers for tax purposes (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In a few circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

Under the data protection law you have rights over your own personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. If you wish to exercise any of the rights set out above, please email us at info@mallorcacycleshuttle.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed u p our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

9. Third-Party Links

It is possible that our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

10. Cookies

If you wish, it is always in your control to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or when you next log onto our site. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of our site.