Terms & Conditions

Mallorca Cycle Shuttle – Terms & Conditions of Sale

By purchasing a Mallorca Cycle Shuttle ticket, you confirm that you understand and accept these terms and conditions.

1. Fitness & Skills

By purchasing a ticket, you confirm that you are fit and have the skills required to cycle back to your starting point. If you are unsure, please choose an easier route or do not purchase a ticket.

2. Children

• Our shuttles are not suitable for young children.
• Children aged 15 and under must be accompanied by a paying adult.

3. Ticket Validity & Transfer

• Tickets are valid only for the service, date, and time specified.
• Tickets remain the property of the company and must be presented for inspection by the driver.
• Tickets are non-transferable.

4. Refunds & Changes

• Changes: Free of charge if made more than 96 hours (4 days) before departure, subject to availability. No changes permitted within 4 days of departure.
• Cancellation refunds:
  • More than 14 days before departure: 100% refund
  • 4-14 days before departure: 50% refund
  • Less than 4 days before departure: No refund
• Service changes: If moving to a lower-value service, you receive a refund of the price difference (subject to the refund tiers above). If moving to a higher-value service, you pay the difference.

5. Boarding & Departure

• Arrive at least 5 minutes before bike-loading time.
• The shuttle cannot wait for latecomers — no refunds for missed departures.

6. Pick-Up Locations

• Designated pick-up locations are clearly specified. In Port de Pollença, these may alternate between the Duva and Cabot Pollença Park.
• We are not responsible if customers arrive at the wrong location. It is the customer’s responsibility to check the service details and ensure they know the correct pick-up point.

7. Service Cancellations

• We reserve the right to cancel or suspend services as necessary and without prior notice.
• Scheduled services with fewer than 6 passengers may not run. In such cases, customers may choose a full refund or transfer to an alternative scheduled shuttle, if seats are available.
• For cancellations within our control, you may choose a refund or transfer to another shuttle with available seats.
• For cancellations due to inclement weather, you may choose a full refund or transfer to another shuttle with available seats (see Weather Considerations).
• Collection times may be adjusted; it is your responsibility to monitor email and phone for updates.
• For cancellations outside our control (excluding weather), no refunds are available.

8. Weather Considerations

• We monitor the weather closely and may make decisions up to 24 hours before travel.
• If the original service cannot safely run, we may offer:
  • A smaller or alternative vehicle
  • A modified or shortened route
  • A rescheduled date
  • A credit voucher for future use
• If no safe alternative exists, a full refund will be provided.
• If the service is safe but you choose not to travel, usual cancellation terms apply.

9. Personal Belongings

• Items are carried at the owner’s risk.
• Mallorca Cycle Shuttle is not responsible for lost or damaged items.

10. Conduct

• Smoking and alcohol are prohibited on the shuttle.
• Entry may be refused to intoxicated or disruptive passengers — tickets will not be refunded.
• Abusive or threatening behaviour towards staff or other passengers will not be tolerated.
• Respect other passengers and leave the shuttle tidy.

11. Route Information

• The shuttle does not stop en route.
• We are not responsible for road conditions or closures.
• Multiple return routes exist; please check official road status before cycling.

12. Facilities

• Shuttles do not have toilets or water facilities.

13. Privacy

• Customer information will not be shared with third parties.
• Financial information is not retained.

14. E-Bikes

• Notify us if your e-bike is larger than a standard road or mountain bike.
• E-bikes with large front or rear baskets cannot be transported.

Mallorca Cycle Shuttle – Private Shuttle Info & Guidelines

We’re delighted to welcome you aboard! To make sure your experience is safe, smooth, and enjoyable, please read the following information carefully.

1. Fitness & Skills

Our shuttle is designed to support your cycling adventure — but you’ll still need to cycle back to your starting point. Please make sure you’re confident and comfortable with your route. If you’re unsure, choose an easier route or check with us first.

2. Children

For safety reasons, our shuttles aren’t suitable for very young children. Anyone 15 or under must be accompanied by a paying adult.

3. Your Ticket

• Tickets are valid only for the date and time you book.
• Keep your ticket handy — the driver may check it before departure.
• Tickets are non-transferable.

4. Private Services

Because private services are tailored just for your group, here’s how bookings work:

Reserved Just for You

When you book, your date and time are held exclusively for your group.

Changing Your Date

We’ll do our best to help if you need to change your date, but this depends on availability.

• If we can move your booking, we absolutely will.
• If no new date is available, your booking will be converted into a credit for future use.
• Refunds aren’t available for changes that don’t involve cancellation.
• Changes cannot be made within 48 hours of travel.

Cancellation Refunds

• More than 14 days before pickup: 100% refund
• 7–14 days before pickup: 50% refund
• 72 hours – 7 days before pickup: 30% refund
• Less than 72 hours before pickup: No refund

If We Need to Cancel

• Rare cancellations for safety or operational reasons: you’ll be offered a new date or a credit.
• If the weather makes travel unsafe, we’ll provide options such as rescheduling or a credit voucher.
• If no safe alternative exists, we’ll issue a full refund.

5. Boarding & Departure

• Please arrive at least 10 minutes early so we can load and secure all bikes safely.
• The shuttle cannot wait for late arrivals — no refunds are given for missed departures.

6. Pick-Up Locations

• Please provide the exact pick-up location when booking.
• Minibuses or coaches with bike trailers need enough space to park safely.
• Unsure if your location works? Contact us! We may suggest a nearby safe alternative.

7. Personal Belongings

Bring what you need, but please remember that items are carried at your own risk. We cannot take responsibility for lost or damaged items.

8. Conduct

• No smoking or alcohol on board.
• Entry may be refused to anyone who is intoxicated, abusive, or disruptive. Tickets will not be refunded in these cases.
• Respect other passengers and leave the bus tidy when you leave.

9. Roads & Routes

We are a transport service only. Some roads may be closed or unsafe — please check official road status before cycling. Alternative routes may be needed.

10. Facilities

Our shuttles do not have toilets or water facilities on board — please plan accordingly.

11. Privacy

We respect your privacy. Customer information will never be shared, and we do not retain payment information.

12. E-Bikes

• If your e-bike is larger than a standard road or mountain bike, please let us know when booking.
• We cannot carry e-bikes with large shopping baskets.

Rescue Terms & Conditions of Sale

1) What we provide

We return you and your stated bicycle to your choice of:

• your accommodation, or
• a bicycle repair facility or rental outlet.

Island-wide coverage applies only on standard, accessible public roads (no 4×4 tracks or closed roads). A companion and their bicycle may travel with you if space permits.

2) Eligibility & conditions

To qualify for rescue:

• Your bicycle must be roadworthy and maintained per manufacturer guidance.
• Cover applies to one rider and one stated bicycle; you must carry valid ID. We will however take your riding partner also if space permits.
• You must be more than 1 km from your accommodation and more than 1 km from an open repair facility.
• You must be on a road accessible to a standard vehicle.
• You must have a working mobile phone capable of WhatsApp communication.
• Calls must be made during operating hours (from one hour after sunrise until sunset).
• Cover must be purchased at least the night before use.

3) Exclusions

The service does not apply in the following circumstances:

Bike types not covered:

• tandems
• recumbents
• bicycles with oversized baskets or fittings that prevent safe loading

E-bikes: We do transport e-bikes, but not for flat or depleted e-bike batteries. We expect that the issue with the battery is NOT due to it not being fully charged.

Locations not accessible:

• off-road tracks or 4×4-only trails
• any road closed to vehicle access
• sportive or race routes, including Mallorca 312 day (restricted access)

Situations not covered:

• “I’m just tired” — please rest, eat, drink, and continue when ready
• routine issues you can reasonably attempt to fix (punctures, slipped chains, flat e-gear batteries)
• starting a route you are not physically fit enough to complete
• any call outside operating hours
• no service on 25 December

Punctures: We expect an attempt to repair a puncture or to ask a friendly cyclist to assist in the first instance. We will NOT leave you stranded if you can not repair it, all we ask is reasonable attempts to do so.

4) Claims & misuse

• One rescue per policy per week per issue.
• 14-day covers allow two rescues for the same issue only if a repair has been completed between callouts.
• Different mechanical issues are not capped, but suspected misuse or repeated non-genuine calls may result in immediate cancellation and refund of the unused portion.
• The service is for genuine, unforeseen mechanical or physical breakdown, not avoidable situations.

5) Rescue time frame

We aim to reach you within 60–90 minutes, depending on location, road access and traffic.

This is a good-faith estimate and not a guaranteed response time, but we always prioritise your safety and will keep you updated.

Once you have provided us with your rescue location, please seek a safe place off road and remain there until we fetch you.

We will have your name and contact details at the time of rescue. If you choose to leave the location or take a taxi before we arrive, that journey will be at your own cost and we cannot be held responsible for any expenses incurred.

6) Emergencies & safety

• For medical emergencies, call emergency services first.
• We will then recover and store your bicycle and may collect your riding partner if needed.
• We are not medically trained and do not provide medical assistance.

7) Administration

• We may cancel your policy and refund the unused portion if necessary.
• All information provided by you must be accurate.
• Our liability is limited to the obligations expressly stated in these Terms.

7a) Cancellation Refunds

• Before your coverage start date: 100% refund
• On or after your coverage start date: No refund

8) Special dates

• No service on 25 December.
• Restricted service on Mallorca 312 day due to road closures and access limitations.

9) Rescue Me Now (Pay-As-You-Go Service)

• Customers without an active rescue policy may request an immediate collection using our Rescue Me Now service.
• This service is charged at the full pay-as-you-go taxi rate, which is obviously significantly higher than the pre-purchased policy price.
• All standard eligibility, access, safety and bicycle-type conditions apply exactly as for policy holders.
• Service availability is not guaranteed and depends on location, operating hours, weather and vehicle capacity.
• Payment must be made in full at the time of request before collection is dispatched.
• Once confirmed, the request is non-refundable unless we are unable to complete the rescue for reasons beyond our control.

Garment Terms & Conditions (Mallorca Cycle Shuttle)

1. Scope

1.1 These Garment Terms & Conditions (“Terms”) apply to all printed clothing and accessories (the “Products”) sold via the Mallorca Cycle Shuttle website (the “Site”), regardless of where you are located.

1.2 These Terms sit alongside our general Website Terms, Privacy Policy and any other sales terms shown at checkout. In case of conflict regarding printed garments, these Terms prevail.

1.3 Nothing in these Terms limits any mandatory consumer rights you have under applicable law (for example, under Spanish and EU consumer protection rules).

2. Print-on-demand production

2.1 All Products are made to order using a specialist print-on-demand production partner. Your item is produced specifically for you only after you place an order.

2.2 Because Products are custom printed to order, we do not hold stock and cannot resell returned items. For this reason, returns for change of mind, wrong size or wrong colour are generally not accepted (see section 5).

2.3 Production and fulfilment are handled by our manufacturing partner. However, your contract is with us, and all questions, issues or claims must be submitted directly to Mallorca Cycle Shuttle (see section 10).

3. Product images, colours and tolerances

3.1 Product photos, mock-ups and lifestyle images on the Site are for illustrative purposes only. They show a close representation of the final Product, but:

• Colours can look different due to screen settings, device type and lighting.
• Print position and scale may vary slightly between garments and sizes.
• Garment measurements can vary within standard industry tolerances.

3.2 Small differences in colour, print placement or size that fall within normal production tolerances do not constitute a defect.

3.3 For garments, please allow for measurement variances of up to approx. 2–3 cm from the size chart. Minor differences within this range are considered acceptable manufacturing tolerance, not faults.

4. Sizes and fit – your responsibility

4.1 Detailed size charts are provided on the Product pages. It is your responsibility to check these charts and choose the correct size before placing an order.

4.2 If you are between sizes or unsure, we strongly recommend measuring a similar garment you already own and comparing it to the size chart.

4.3 Orders placed in the wrong size, fit or style are treated as buyer’s choice, not as defective goods (see section 5.4).

5. Returns, refunds and exchanges

5.1 General rule

5.1.1 Because our Products are printed on demand and made specifically for you, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size, colour or design
• Not liking the fit, style or feel

except where required by applicable law.

5.2 Defective, misprinted or damaged items

5.2.1 If your Product arrives misprinted, damaged or defective, we will arrange a replacement or refund at no additional cost to you, subject to the conditions below.

5.2.2 You must contact us within 30 calendar days of receiving the Product (based on the carrier’s tracking information) and provide:

• Your order number
• A clear description of the issue
• Clear photos showing the defect, misprint or damage and the full Product

5.2.3 We will review your claim and, where the issue is confirmed, we will normally offer either:

• A free replacement of the same Product, or
• A refund of the Product price (and applicable shipping for that item)

5.2.4 We may decline a claim if:

• The issue is due to normal wear and tear, misuse, or improper care (e.g. not following washing instructions), or
• The reported issue falls within normal production tolerances (see section 3).

5.3 Wrong item sent

5.3.1 If you receive the wrong item, colour or design compared to your order confirmation, we will replace it at no cost.

5.3.2 You must notify us within 30 calendar days of delivery and provide photos showing the incorrect item and the packing slip.

5.4 Buyer’s remorse, wrong size or colour

5.4.1 We do not offer refunds or free exchanges if:

• You ordered the wrong size, colour or design; or
• You simply no longer want the Product.

5.4.2 In exceptional cases, and entirely at our discretion, we may offer a paid replacement. In such cases you will be responsible for the full cost of the new Product and shipping.

6. Lost, delayed and undelivered orders

6.1 Lost in transit

6.1.1 If the tracking information shows that your order has not moved for an extended period and you have not received it, contact us as soon as possible.

6.1.2 Claims for lost-in-transit orders must be submitted no later than 30 calendar days after the estimated delivery date shown by the carrier.

6.1.3 Once we confirm the order is lost with our fulfilment partner, we will either:

• Send a replacement at no extra cost, or
• Offer a refund of the Product price and applicable shipping.

6.2 Marked as delivered but not received

6.2.1 If tracking shows “Delivered” but you have not received the package, first:

• Check with neighbours or reception/concierge, and
• Check with your local post office or delivery point.

6.2.2 Our fulfillment partner does not cover replacements for packages marked as delivered. In these situations, we will review each case individually. We may, at our discretion, offer a replacement or discount, but we are not obliged to do so.

7. Incorrect address and unclaimed parcels

7.1 You are responsible for entering a complete and accurate shipping address at checkout. Please double-check all details before confirming your order.

7.2 If a package is returned due to:

• An incorrect, incomplete or illegible address, or
• Being unclaimed at the delivery point,

then:

• We can reship the order once we receive an updated, correct address.
• You will be responsible for the cost of reshipping, and in some cases, for the cost of reprinting the Product if required by our fulfilment partner.

7.3 If we cannot reach you to arrange reshipment within 30 days of the package being returned, the order may be considered abandoned and no refund will be issued.

8. Returns procedure

8.1 Do not return any Product before contacting us. Unauthorised returns may not be accepted or processed.

8.2 To start a claim or request, please contact us using:

• Email: admin@mallorcacycleshuttle.com
• Order details: order number, full name, delivery address
• Description and photos (for damaged/misprinted/defective or wrong items)

8.3 We will explain whether the Product should be returned, kept, donated or disposed of, depending on the situation and our fulfilment partner’s policy.

9. Care instructions

9.1 Each Product should be cared for according to the care label and general printed garment best practice (for example: wash inside-out, cold wash, gentle cycle, avoid bleach, avoid tumble drying on high heat, do not iron directly on the print).

9.2 We are not responsible for damage or print deterioration caused by failure to follow care instructions.

10. Intellectual property and permitted use

10.1 All designs, logos, text and artwork on our Products are owned by Mallorca Cycle Shuttle and/or our licensors. Purchasing a Product gives you a personal, non-commercial licence to wear and enjoy the garment. It does not give you any rights to reproduce, modify or resell the design.

10.2 You must not copy, reproduce, distribute or otherwise exploit any design or artwork on our Products for commercial purposes without our prior written permission.

10.3 If we ever offer custom or personalised designs (e.g. names, numbers or your own artwork), you confirm that:

• You own or have permission to use any content you submit, and
• Your content does not infringe any third-party rights or break any laws.

You will be responsible for any claims arising from content you provide.

11. Pricing, taxes and currency

11.1 All prices, taxes and shipping costs are shown at checkout.

11.2 Orders are charged in euro (EUR) unless otherwise stated.

11.3 Any customs duties, import taxes or local charges outside the EU, if applicable, are your responsibility.

12. Governing law

12.1 These Terms are governed by Spanish law.

12.2 If you are a consumer resident in the EU, you may also have the right to bring proceedings in the courts of your country of residence.

13. Acceptance of these Terms

13.1 By ticking the box “I agree to the Terms & Conditions” (or similar) and placing an order on the Site, you confirm that you have read, understood and agree to be bound by these Terms.

13.2 If you do not agree to these Terms, you must not place an order from the Site.

14. Changes to these Terms

14.1 We may update these Terms from time to time, for example to reflect changes in our fulfilment partner’s policies, applicable law or our business practices.

14.2 The version of the Terms that applies to your order is the version in force at the time you placed that order.

Version 2026.01 - December 2025