Terms and Conditions

Mallorca Cycle Shuttle Terms and Conditions

1. Your agreement to these Mallorca Cycle Shuttle terms and conditions is an acceptance that you understand the ticket which you are purchasing.
2. By purchasing a ticket on the shuttle bus, you agree that you are fit enough and have the skills required to cycle back to where you started.
3. If you are unsure of your ability to make it back to the start point, please either choose an easier return route or do not purchase a ticket.
4. Our shuttle buses are not suitable for young children.
5. Children aged 15 and under must be accompanied by a paying adult.
6. Your ticket is valid for use on the Mallorca Cycle Shuttle bus only for the time and date stated on the ticket.
7. The ticket remains the property of the company and must be made available for inspection by the driver on demand.
8. Tickets are non refundable but if you have purchased a Flexi ticket you are allowed one free date change to a service which better suits you if there is more than 48 hours before travel and if we have availability on the new chosen service. Additional changes will incur an administration charge of €10. With a Standard ticket it may or may not be possible to change to another service if we have availability on the new chosen service, for which an administration charge of 10€ per ticket per change will be made.
9. Unfortunately no changes to any tickets will be possible less than 48 hours before travel.
10. The shuttle bus cannot wait for latecomers, and refunds for those not showing up in a timely manner for their departure will not be given.
11.  Please arrive at least 5 minutes before the bike loading time you chose to give us time to load and secure your bicycle before departure.
12. Under Mallorca Cycle Shuttle terms and conditions, we reserve the right to cancel or suspend services as deemed necessary and without issuing advanced notice.
13. If there are less than 6 passengers booked on a scheduled service, the service may not run. If the service does not run, a full refund for tickets purchased or transfer to an alternative scheduled shuttle if seats are available, your choice.
14. In the event of a shuttle cancellation for reasons within our control, you can choose to have a full refund for tickets purchased or to transfer to an alternative scheduled shuttle that has seats available.
15. In the event of a shuttle cancellation due to inclement weather, you can choose to have a full refund for tickets purchased or to transfer to an alternative scheduled shuttle that has seats available.
16. In the event that we need to adjust the collection times, please ensure that you monitor your email address and telephone number for messages from us.
17. In the event of a shuttle cancellation for reasons outside of our control, that excludes inclement weather, no refunds will be possible.
18. Under Mallorca Cycle Shuttle terms and conditions, we take no responsibility for items left on the bus, personal items are carried at the owner’s risk and Mallorca Cycle Shuttle can take no responsibility for items damaged or lost.
19. Smoking, and alcoholic drinks are not permitted on the shuttle bus.
20. Mallorca Cycle Shuttle reserves the right to refuse entry to their vehicles and premises to intoxicated persons. In such instances tickets will obviously not be refunded.
21. Mallorca Cycle Shuttle will not tolerate in any way abusive or threatening behaviour to staff or to other passengers and reserves the right to refuse entry to their vehicles and premises. In such instances tickets will obviously not be refunded.
22. Mallorca Cycle Shuttle asks that passengers be mindful of others during the trip, and anyone behaving in a disruptive manner will be asked to disembark.
23. The shuttle bus does not stop enroute.
24. As transport service we are not responsible for the state of the roads or any road being open or closed to cyclists. There are many return routes from each of our destinations and you may have to choose an alternative if your first choice is not available. Here is a link to the state of the roads in Mallorca.
25. There are no toilet or water facilities on the vehicles.
26. Mallorca Cycle Shuttle will not share any customer information with third parties, and we do not retain any financial information.
27. If you have an e-bike that is larger than a standard road or mountain bike, please let us know when you make your booking so we can ensure that there will be space in the trailer for it.

Mallorca Bicycle Rescue Terms and Conditions

1. 1. Your agreement to these Mallorca Bicycle Rescue terms and conditions is an acceptance that you understand the Mallorca Bicycle Rescue cover you are purchasing.
   2. Mallorca Bicycle Rescue undertake to return you and your bicycle to either your place of accommodation or to a bicycle repair facility, whichever you choose if you have a valid Mallorca Bicycle Rescue cover and these terms and conditions have been met.
   3. We do not yet cover non-standard bicycles such as tandems; hand bikes; electric bikes and recumbents as they do not fit in all our vehicles.
   4. Your bicycle must be maintained in a safe and roadworthy condition and serviced in accordance with the manufacturer’s guidelines.
   5. Each rescue and recovery cover is for one rider and one stated bicycle, although your partner and their bicycle are welcome to travel with you.
   6. A rider with valid cover is expected to be in possession of valid ID at the time of their breakdown.
   7. A rider with valid cover is expected to be more than 1 km from their place of accommodation.
   8. A rider with valid cover is expected to be more than 1 km away from an open bicycle repair facility.
   9. A rider with valid cover is expected to be on a road accessible by a standard i.e. non-4×4 vehicle.
   10. Mallorca Bicycle Rescue is not liable for any obligation that we have not expressly and specifically expressed.
   11. The onus is upon the person taking out the cover to ensure that all information supplied to Mallorca Bicycle Rescue is accurate.
   12. Mallorca Bicycle Rescue reserves the right to withdraw and cancel any cover we provide and refund the purchaser the cost of the cover provided by Mallorca Bicycle Rescue.
   13. Mallorca Bicycle Rescue cover will not apply if you have a breakdown whilst taking part in any races, competitions or sportives.
   14. Mallorca Bicycle Rescue cover will not apply if you have a puncture. Mallorca Bicycle Rescue cover will not apply if you have a slipped chain. Mallorca Bicycle Rescue will not apply if the battery operating your electronic gears has run out of charge.
   15. If you damage yourself whilst out riding (whether it be falling off or straining a muscle etc) and you do not require medical attention, call us and we will take you and your bike back to where you are staying.
   16. Your Mallorca Bicycle Rescue cover will not apply if you are just tired – we are not a taxi service.
   17. Your Mallorca Bicycle Rescue cover will not apply if it is before sunrise and more than 1 hour after sunset.
   18. An ambulance should be called if you have a medical emergency. We are not an ambulance service and have no medical training. We will, once called come and retrieve your bicycle from the scene of your accident or incident if you have left in the ambulance.
   19. If Mallorca Bicycle Rescue feel that Mallorca Bicycle Rescue cover is being abused, the cover will be immediately cancelled, and a refund for the unused portion given.
   20. Mallorca Bicycle Rescue cover must be purchased more than 12 hours before use.
   21. If you are required to take a wheel (or both wheels) off of your bicycle to put it into a recovery vehicle, you as the rider are responsible for this, not the driver.
   22. We are not able to recover anyone on the day of the Mallorca 312 due to road closures.
   23. Rescue is only available over the main cycling seasons, 15 Feb to 15 June and 1st September to 31st Octoberr. Unfortunately if you purchase for outside of these time we will cancel and refund your purchase. Thanks for your understanding.